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The structure of putting a project into practice can be seen in the following diagram. While this is in progress, you will be assigned an individual partner/ project manager who will keep you fully informed and who will answer any questions you may have.


 
 
   
 

Checking the quality of service is not just a one-off event but a continuous process to ensure that a real improvement is maintained. A follow-up to such a project in the form of training courses and corrective measures is necessary to achieve this. A continuous assessment is essential. This tracking should follow the same procedure in order to compare the results accurately.
Many test purchases companies are willing to allow their training personnel to accompany in-house training courses. We cannot recommend such a step.
It is difficult for someone who belongs to the company and who is responsible for the training procedures to be involved in an unbiased evaluation and assessment of the test procedures.

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