Our agents will make phone calls to your company employees or the call-centre you use. They could be investigating the following points:
knowledge of the product and quality of advice and information
regard for the customer’s wishes
The new media is increasingly being used to obtain or let someone have information. However, does this system of using e-mails, faxes and direct enquiries work? What does the customer receive-if at all- as an answer, as a product or information following his enquiry?
|The tele-check gives you the correct answers to:|
| the appropriate routing
how fast a reply is received
how exact the information and answers are
the quality of the brochures, products etc.
Products | Mystery Shopping | Store Checks