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 Mystery-Calling and
Mystery-Mailing (Tele-Check)

Our agents will make phone calls to your company employees or the call-centre you use. They could be investigating the following points:

*availability (service-level)
*knowledge of the product and quality of advice and information
*regard for the customer’s wishes
*friendliness etc.

The new media is increasingly being used to obtain or let someone have information. However, does this system of using e-mails, faxes and direct enquiries work? What does the customer receive-if at all- as an answer, as a product or information following his enquiry?

The tele-check gives you the correct answers to:    
*the appropriate routing
*how fast a reply is received
*how exact the information and answers are
*the quality of the brochures, products etc.

Products | Mystery Shopping | Store Checks